CLIA offers one of the largest course lists available to travel agents. These courses will
better develop your skills in many categories of the travel business. Approximate Study Time
are just estimated times. All courses are self paced and can be taken as fast or slow as you
would like.
+ Building a Smart Business Plan
Description:
You can't get into shape without a good, clearly-defined exercise and eating plan. And you can't get your business into shape without a clearly-defined business plan.
In this course you'll learn the details about creating a business plan for yourself and your agency. You'll understand what a business plan is all about, why you should create one, and the detailed components of a good plan.
Course Outline:
| 1 | Goals of this Course |
| 2 | Pre Test |
| 3 | Defining And Preparing For A Business Plan |
| 4 | Attributes Of A Business Plan |
| 5 | Components Of A Business Plan |
| 6 | Introduction To Your Plan |
| 7 | The Executive Summary |
| 8 | The Marketing Plan |
| 9 | The Financials |
| 10 | Management |
| 11 | Your Action Plan |
| 12 | Appendix Of Supporting Documents |
| 13 | Post Test |
| 14 | Course Evaluation and Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 2 hours
To login to register for this course, click here.
+ Building Client Loyalty - Mini Course
Description:
No business can grow and prosper without repeat business. This program will show you how to generate loyalty among your customers. You’ll learn how to uncover hidden client needs, apply quality service and implement 10 fundamentals to building and maintaining client loyalty.
Course Outline:
| 1 | Objectives |
| 2 | PreTest |
| 3 | Why People Buy |
| 4 | The First Five Ways to Ensure Loyalty |
| 5 | Five More Ways to Ensure Loyalty |
| 6 | Psychographics and Demographics |
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 90 mins
To login to register for this course, click here.
+ Choosing Champions - 2nd Edition
Description:
In this Course, you'll learn the principles of finding, training, motivating and keeping your employees.
Course Outline:
| 1 | Introduction |
| 2 | Pre-Test |
| 3 | The "Trades" and Newspapers |
| 4 | Employment Agencies |
| 5 | Networking |
| 6 | Travel Schools |
| 7 | Internet Ads |
| 8 | Five Additional Venues |
| 9 | Interviewing Applicants |
| 10 | Legal Issues |
| 11 | Training New Employees |
| 12 | Strategies For Motivating Employees |
| 13 | How To Keep Effective Agents |
| 14 | Summary and Post-Test |
| 15 | Conclusion |
| 16 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Clever Ways to Close the Sale - Mini Course
Description:
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 2
To login to register for this course, click here.
+ Creating a Cruise Marketing Plan - 2nd Edition
Description:
In this course, you'll learn the principles of designing, writing and producing a Cruise Marketing Plan. We help you formulate your very own marketing plan that will answer all the questions you may have about how to better sell travel.
Course Outline:
| 1 | Introduction |
| 2 | Goals of This Course |
| 3 | Pre-Test |
| 4 | Defining a Marketing Plan |
| 5 | Step 1: Executive Summary And Mission Statement |
| 6 | Step 2: Conduct Market Research |
| 7 | Step 3: Determine Your Market's Attractiveness |
| 8 | Step 4: Analyze Your Product's and Service's Life Cycles |
| 9 | Step 5: Analyze Your Agency's Strengths, Weaknesses, Opportunities And Threats |
| 10 | Step 6: Analyze Your Competitors |
| 11 | Step 7: Analyze Your Customers. |
| 12 | Step 8: Identify Current And Future Cooperators And Recognize Their Importance. |
| 13 | Step 9: Analyze Your Products And Services |
| 14 | Step 10: Develop Long-Term Goals And Objectives |
| 15 | Step 11: Identify And Apply The Eight "P's" Of The Marketing Mix |
| 16 | Step 12: Prepare A Promotional Plan |
| 17 | Summary and Review |
| 18 | Post Test |
| 19 | Conclusion |
| 20 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Cruise Vacations - An Introduction - 4th Edition
Description:
Course Outline:
| 1 | Course Objectives |
| 2 | Pre-Test |
| 3 | Why Cruise |
| 4 | Know Cruise Passengers |
| 5 | Major Cruise Areas |
| 6 | The Five Kinds of Itineraries |
| 7 | The Cruise Ship |
| 8 | Ship Inspections |
| 9 | Cruise Ship Activities |
| 10 | Quoting a Cruise |
| 11 | What Your Clients Need to Know about Tipping |
| 12 | Booking the Cruise |
| 13 | The Reservation Process |
| 14 | Analyzing the Cruise Brochure |
| 15 | The 9 Secrets of Cruise Sales |
| 16 | Common Terminology |
| 17 | Summary of What We've Learned |
| 18 | Review |
| 19 | Post-Test |
| 20 | Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Cruising - The Ultimate Incentive - 2nd Edition
Description:
In this Course, you'll learn the principles of an incentive program, why incentive marketing is a viable alternative for a travel agency, how to sell an incentive program, and ways to make an incentive program successful for the customer.
Course Outline:
| 1 | Objectives |
| 2 | Introduction and Pre-test |
| 3 | Background of Incentive Travel |
| 4 | Elements of an Incentive Program |
| 5 | Why Incentive Travel Programs Are Good For Your Agency |
| 6 | The Challenges of Incentive Business |
| 7 | The Ultimate Incentive: Cruising |
| 8 | Incentive Insights |
| 9 | Getting The Incentive Account |
| 10 | Managing The Incentive Program |
| 11 | Operating The Incentive Program |
| 12 | Summary and Review |
| 13 | Post-test |
| 14 | Conclusion |
| 15 | Appendix:
SITE's Complete List of Incentive Goals |
| 16 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Cruising Knowing the World You Sell - 2nd Edition
Description:
In this Course, you'll learn to apply the geographic information presented to advise clients on both familiar and exotic cruise destinations. You'll become familiar with both popular, well-known destinations, and those that are not well known, more exotic, and in many cases, more appealing to certain cruise clients.
Course Outline:
| 1 |
Objectives and Pre-Test |
| 2 |
Introduction |
| 3 |
Europe, North Africa and The Middle East |
| 4 |
North America |
| 5 |
Attractions Of The Caribbean |
| 6 |
World Destinations |
| 7 |
Africa |
| 8 |
Asia, Australia, New Zealand & The South Pacific |
| 9 |
South America |
| 10 |
Post-Test and Conclusion |
| 11 |
Reference Material |
| 12 |
Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Customer Relations Management: Made Easy
Description:
In this course, you'll learn the essentials, benefits and system requirements of Customer Relations Management.
Course Outline:
| 1 |
Introduction and Goals |
| 2 |
Pre Test |
| 3 |
What is CRM? |
| 4 |
18 Benefits of CRM |
| 5 |
The Vocabulary of CRM |
| 6 |
Implementing CRM |
| 7 |
The 10 Guiding Principles of CRM |
| 8 |
Royalty Becomes Loyalty |
| 9 |
Segmenting Your Customers |
| 10 |
The 10 "WOW" Principles of CRM |
| 11 |
What CRM Should Provide |
| 12 |
Insights Into Your CRM system |
| 13 |
Post Test |
| 14 |
Bibliography |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Delivering Great Customer Service
Description:
Great service is the cornerstone of success for any retail business. But providing it is a challenge in today's fast-paced, high-expectation travel marketplace. In this newest online course, you'll explore the five emotional factors that drive clients' service needs, the ten standards of excellence that the best service-providers follow and the leading technologies that can support and enhance your ability to provide service.
Course Outline:
| 1 | Course Objectives |
| 2 | Introduction |
| 3 | Pre-Test |
| 4 | Service and Selling |
| 5 | Pampering |
| 6 | The Four Kinds of Service |
| 7 | 7 Benefits of Great Service |
| 8 | Consequences of Poor Service |
| 9 | Basic Laws of Service |
| 10 | The Seven Best Practices of Great Service |
| 11 | Improving Your Level of Service |
| 12 | Customer Service Scenarios |
| 13 | Your Personal Customer Service Action Plan |
| 14 | Post-Test |
| 15 | Conclusion |
| 16 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Direct Mail That Sells - 2nd Edition
Description:
In this course, you'll learn the principles of designing, writing and producing a direct mail campaign that will be a very profitable way for you to market cruises, as well as your agency!
Course Outline:
| 1 | Introduction |
| 2 | Goals of This Course |
| 3 | Pre-Test |
| 4 | Improving Your Writing |
| 5 | The Six Steps To Effectively Writing Anything! |
| 6 | The Seven C's Of Writing That Sells |
| 7 | The Nuts And Bolts Of Direct Mail |
| 8 | Summary |
| 9 | Post-Test |
| 10 | Conclusion |
| 11 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Effective Presentation Skills - 2nd Edition
Description:
In this Course, you'll learn the principles of making an effective presentation of all sorts and to all manner of audiences with professionalism and confidence. You'll learn to overcome stage fright, analyze an audience, research your subject and polish your presentation like a professional.
Course Outline:
| 1 |
Introduction |
| 2 |
Pre-Test |
| 3 |
Dealing With Stage Fright |
| 4 |
Seven Strategies For Creating a Presentation |
| 5 |
Delivering A Presentation |
| 6 |
Techniques That Great Speakers Use |
| 7 |
A Commitment To Making Great Presentations |
| 8 |
Post-Test |
| 9 |
Conclusion |
| 10 |
Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Getting Connected - Advanced
Description:
This CLIA course is unique: We won't just tell you how to create a social media account and profiles. You'll be actually creating your very own fully functional Twitter, Facebook, BlogSpot and LinkedIn accounts.
Recommended Pre-requisite: Getting Connected: A Primer on Social Media Networking
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time:
To login to register for this course, click here.
+ Getting Connected: A Primer on Social Media Networking
Description:
Facebook, LinkedIn, MySpace. Not too long ago, these names would have been meaningless to you. Today they represent a whole new way to communicate, network and sell. In this three-hour seminar you'll explore the strengths and weaknesses of each major social networking site and review more traditional strategies that can help support your networking efforts.
Course Outline:
| 1 |
Objectives of the Course |
| 2 |
Your Social Media Aptitude |
| 3 |
Pre-Test |
| 4 |
Social Media Networking: Terms and Timeline |
| 5 |
10 Strengths of Social Media as a Travel Agent Tool |
| 6 |
Five Challenges of Using Social Media |
| 7 |
Social Media Sites You'll Want to Use |
| 8 |
Helpful Reference Sites |
| 9 |
Social Media Etiquette |
| 10 |
Measuring Results |
| 11 |
Putting it Together: 15 Social Media Best Practices |
| 12 |
Post-Test |
| 13 |
Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time:
To login to register for this course, click here.
+ Group Sales: Made Easy - 2nd Edition
Description:
Groups Sales Made Easy will teach you how to plan, operate, and profit from cruise group departures. In this course, you'll develop a deeper understanding of the group travel industry and learn how to sell and market to groups in order to expand your customer base and increase your profits
Course Outline:
| 1 | Objectives of the Course |
| 2 | Pre-Test |
| 3 | Why Sell Cruise Groups? |
| 4 | Learning Cruise Groups Lingo |
| 5 | Identifying Client Types |
| 6 | Understanding Types of Groups |
| 7 | Learning About Group Motivators |
| 8 | Finding Group Customers |
| 9 | Working with Cruise Lines - Key Questions to Ask |
| 10 | The 18 Steps of the Groups Process |
| 11 | Post-Test |
| 12 | Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Local Public Relations Techniques - 2nd Edition
Description:
In this course you'll gain a thorough understanding of how applying the proper public relations and publicity techniques can increase your personal visibility and that of your agency.
Course Outline:
| 1 | Objectives and Pre-Test |
| 2 | Key Terms in Public Relations |
| 3 | Marketing Plans |
| 4 | Advertising and Print PR |
| 5 | Creating A Public Relations Plan |
| 6 | Creating a Press Release |
| 7 | Achieving Celebrity Status |
| 8 | Basic Visibility Validators |
| 9 | 10 Special Promotional Ideas |
| 10 | 10 More Special Promotional Ideas |
| 11 | Rules of Public Relations and Summary |
| 12 | Post-Test and Conclusion |
| 13 | Additional Resources |
| 14 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Managing Your Time Effectively - 2nd Edition
Description:
In this Course, you'll learn to better manage your time throughout the workday, and to maximize your efficiency at selling cruises and all other travel products. You'll be able to accomplish more because you'll be better organized and resourceful. You'll also be able to carry these principles over to your personal life.
Course Outline:
| 1 |
Introduction |
| 2 |
Pre-Test |
| 3 |
Communicate Well |
| 4 |
Time-Manage Your Selling |
| 5 |
Serve Efficienctly |
| 6 |
Prioritize |
| 7 |
Overcome Procrastination |
| 8 |
Set Solid Goals |
| 9 |
Delegate |
| 10 |
Solve Problems Before They Occur |
| 11 |
Close Off Time Drains |
| 12 |
Do Efficient Research! |
| 13 |
Post-Test |
| 14 |
Conclusion |
| 15 |
Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Marketing Your Agency On The Internet
Description:
In this course, you'll learn the marketing principles that are important to your online success. We'll introduce you to the 12 E-Strategies that can assure that success. We'll show you how to tailor and optimize your existing website for better exposure in the top search engines. Last but not least, we'll take you through real-life examples that illustrate ways to effectively use the Internet to drive traffic to your site.
Course Outline:
| 1 | Objectives and Pre-Test |
| 2 | Review of Marketing |
| 3 | The 12 E-Strategies of Marketing On The Internet |
| 4 | Getting People To Your Site |
| 5 | Email |
| 6 | Search engines |
| 7 | Internet Tips and Tricks |
| 8 | Featuring Cruises on Your Website |
| 9 | Conclusion and Post-test |
| 10 | Bibliography |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Negotiating to Win - 2nd Edition
Description:
In this Course, you'll learn the principles of negotiating as used by every successful negotiator. Webster's Unabridged Dictionary defines "negotiate" like this:
Negotiate: "to deal or bargain with another or others."
That's pretty general, isn't it? In this course, we give you a much more precise definition and show you how to do it.
Course Outline:
| 1 | Negotiating Pre-Test |
| 2 | What Is Negotiation? |
| 3 | The Questions of Negotiation |
| 4 | Negotiator Types |
| 5 | Step Number 1: Set Realistic Goals |
| 6 | Step Number 2: Preparing To Negotiate |
| 7 | Step Number 3: Opening The Negotiation |
| 8 | Step Number 4: Using Good Communication Skills |
| 9 | Step Number 5: Common Negotiating Tactics |
| 10 | Step Number 6: Closing The Negotiation |
| 11 | The Personality Pluses |
| 12 | Polishing Your Personality Tendencies |
| 13 | Fine Tuning Your Negotiation Skills |
| 14 | Negotiating With Clients |
| 15 | Summary and Review |
| 16 | Post-Test |
| 17 | Conclusion |
| 18 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Personal Branding - Mini Course
Description:
Personal Branding: How to Become the Travel Agent Everyone Wants
BRANDING. It was a word once used only to describe soaps, sports cars and paint – but not people.
Boy, has that changed. Personal branding has become a hot topic. In this seminar, you’ll learn dozens of ways to become THE travel agent people know about, want to do business with and trust.
Credits: 10
Approximate Study Time: 90 min
To login to register for this course, click here.
+ Power Selling Techniques - 4th Edition
Description:
This seminar focuses on methods to boost cruise sales. Implement the "forgotten" steps of sales that can have a huge effect on your closure rate, apply super skills that can make your job easier and produce remarkable results, and become a superstar salesperson.
Course Outline:
| 1 | Introduction to Power Selling |
| 2 | Pre-Test |
| 3 | The Five Forgotten Steps Of Sales |
| 4 | Super Skill #1: Turn Price Shoppers Into Buyers |
| 5 | Super Skill #2: Handling Stalls |
| 6 | Super Skill #3: Establishing Value |
| 7 | Super Skill #4: Listen Carefully |
| 8 | Super Skill #5: Mirroring |
| 9 | Super Skill #6: Using Power Words |
| 10 | Super Skill #7: Converting Land-Based Vacationers Into Cruise Vacationers |
| 11 | Super Skill #8: Recognizing Closing Signals |
| 12 | Review & Summary |
| 13 | Post Test |
| 14 | Conclusion and Commitment |
| 15 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Principles of Professional Selling - 4th Edition
Description:
Practical sales techniques that will help you qualify cruise prospects, overcome objections, and close the deal. Learn how to open a conversation, how to overcome objections, and how to close professionally and effectively. All sales agents should know the skills taught in this course.
Course Outline:
| 1 | Goals of this Course |
| 2 | Pre-Test |
| 3 | The Five Building Blocks of Selling |
| 4 | Opening the Sale |
| 5 | Qualifying |
| 6 | Recommending |
| 7 | Overcoming Barriers |
| 8 | Closing the Sale |
| 9 | Selling to Experiences Cruisers |
| 10 | Selling Cruises Via Telephone/Email |
| 11 | Summary and Review |
| 12 | Post Test |
| 13 | Conclusion |
| 14 | Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Professional Selling Skills - Mini Course
Description:
Want to sharpen your sales skills? This seminar will enable you to do just that. You’ll learn the most effective ways to implement the five essential steps of the sale, qualify a client, overcome the most common barriers to the cruise sale, add value to every sale and employ strategies to get and keep the business.
Course Outline:
| 1 | Introduction |
| 2 | PreTest |
| 3 | The Five Building Blocks Of Sales |
| 4 | Conclusion |
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 90 mins
To login to register for this course, click here.
+ Relationship Management - Mini Course
Description:
Success at selling travel is more than a series of impersonal routines. Increasingly, it has more to do with the one-on-one relationships you create with your clients. CRM (Customer Relations Management), has made it even more feasible. In this seminar, you’ll discover the 18 ways CRM can benefit your sales, service and marketing efforts. You’ll find out how to extract valuable data, insights and trends from your database. You’ll also learn what stages you must follow to implement a CRM system and how to use CRM to enhance that all-important asset: customer loyalty.
Course Outline:
| 1 | Introduction |
| 2 | PreTest |
| 3 | What is CRM |
| 4 | Benefits of CRM |
| 5 | The 7 Guiding Principles of CRM |
| 6 | What CRM should Provide |
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 90 mins
To login to register for this course, click here.
+ Selling Successfully Across Cultures - Mini Course
Description:
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 2
To login to register for this course, click here.
+ Selling to Special Interests / Niche Markets - 2nd Edition
Description:
In this Course, you'll learn the definition of "Special Interests," or "Niches," and why these markets have great potential for travel agency marketing. You'll learn how to sell to lifestyle and lifestage niches and ways to make this marketplace successful for you.
Course Outline:
| 1 |
Objectives of this Course |
| 2 |
Pre-Test |
| 3 |
Introduction to the Niche Marketplace |
| 4 |
Benefits Of Being A Niche Specialist |
| 5 |
What Are Niches? |
| 6 |
Specialty Cruise Vessels |
| 7 |
The Five Main Niches |
| 8 |
Lifestage Niches |
| 9 |
Summary |
| 10 |
Post-Test |
| 11 |
Conclusion |
| 12 |
Certification Exam |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Special Interest Marketing - Mini Course
Description:
Most of us know how to sell to that mass-market client, but what about customers with highly specialized interests? Is there a place in cruising for them? In this interactive seminar you’ll learn dozens of strategies to help you reach and satisfy niche clients. You’ll learn how both mainstream and specialized cruise products can satisfy their specialized needs.
Course Outline:
| 1 | Introduction |
| 2 | PreTest |
| 3 | Definitions |
| 4 | Five Kinds of Specialty Cruise Vessels |
| 5 | The Five Main Niches |
| 6 | Psychographics and Demographics |
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 90 mins
To login to register for this course, click here.
+ Specialty Cruising
Description:
Niche, small ship, special interest – no matter what label you use, this once-minor segment of the cruise industry has become a
Course Outline:
| 1 | Introduction to Specialty Cruising Pre-Test |
| 2 | Why Sell Specialty Cruises? |
| 3 | Categories of Specialty Cruises |
| 4 | Ways in Which Specialty Cruises are Unique |
| 5 | Profiles of Specialty Cruisers |
| 6 | Best-Odds Clients for Specialty Cruises |
| 7 | Detailing the 7 Types of Specialty Cruises |
| 8 | Specialty Cruising Geography |
| 9 | The 7 Secrets of Selling Specialty Ship Sailing |
| 10 | Post Test |
| 11 | Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Travel For All
Description:
How to Find, Sell and Market Accessible Travel
Like everyone, travelers with physical & developmental challenges want to experience new places, do interesting things, share their experiences with new friends and, yes, enjoy a cruise. And you can enable them to do exactly that.
In this seminar you’ll discover how to meet the special needs of these travelers, diminish the barriers that may get in their way and create for them a fully accessible and satisfying vacation experience.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Understanding Groups - Mini Course
Description:
This program demonstrates how to develop group business as a profit center. You’ll learn proven strategies to identify groups, define their characteristics, tap sources for lead development, tailor your product to the group’s needs, work with group leaders and close the sale.
Course Outline:
| 1 | PreTest |
| 2 | Why Sell to Groups |
| 3 | Groups Terminology |
| 4 | Find Your Group |
By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.
Credits: 10
Approximate Study Time: 90 mins
To login to register for this course, click here.
+ Understanding the Luxury Marketplace
Description:
This course is a requirement for the LCS Designation and is only available online.
Throughout this course we will be reviewing the various ways that you can cater to the luxury market. Successful completion of this course will provide you with the necessary tools needed to reach out to a high end clientele. Catering to the luxury market will increase the amount of business and commission you make.
Course Outline:
| 1 | Course Objectives |
| 2 | Pre-Test |
| 3 | Why Sell Luxury Travel? |
| 4 | Understanding the Luxury Buyer |
| 5 | Finding Luxury Buyers |
| 6 | Your Luxury Professional Image |
| 7 | Marketing to Luxury Buyers |
| 8 | Selling to the Affluent |
| 9 | Keeping Your Customers Loyal to You |
| 10 | Summary and Review |
| 11 | Post-Test |
| 12 | Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Vacaciones en Crucero - Introducción Cruise Vacations - An Introduction - 3rd Edition - Spanish Version
Description:
Ahora disponible en Español! Este curso le enseñará, las estrategias para un asesor, estrategias que aumentan las ventas de cruceros en todas las categorías. Imprime "Registration" arriba para registrarse ahora.
Course Outline:
| 1 | Objetivos del Curso |
| 2 | Examen Previo |
| 3 | Porqué un Crucero? |
| 4 | Conocer los Pasajeros de Cruceros |
| 5 | Áreas Principales de Cruceros |
| 6 | Los Cinco Tipos de Itinerarios |
| 7 | El Barco de Crucero |
| 8 | Inspecciones del Barco |
| 9 | Actividades en el Barco de Crucero |
| 10 | Cotizar un Crucero |
| 11 | Lo que sus Clientes Necesitan Saber Acerca de las Propinas |
| 12 | Reservar un Crucero |
| 13 | El Proceso de Reservación |
| 14 | Analizar el Folleto de Cruceros |
| 15 | Los 9 Secretos de Ventas de Cruceros |
| 16 | Terminología Común |
| 17 | Resumen de lo que Hemos Aprendido |
| 18 | Repaso |
| 19 | Examen Posterior |
| 20 | Conclusión |
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.
+ Who Are You? An Exploration Of Your Abilities, Skills And Strengths.
Description:
We're taught as travel agents to
suppress our personal likes and dislikes in favor of the client's, to not use I, me, my, mine...
Not easy
But in this course, we're going to turn that upside-down. This is a unique CLIA course. It is all about you.
Course Outline:
| 1 | Introduction and Objectives of the Course |
| 2 | How Organized are You? |
| 3 | Body Rhythms |
| 4 | Multi-Tasking |
| 5 | Communication |
| 6 | The Romance Factor |
| 7 | Coach or Player? |
| 8 | Risk Tolerance |
| 9 | Sales IQ and Surprise Quiz |
| 10 | Customer Service |
| 11 | Technology |
| 12 | Geography |
| 13 | Conclusion |
By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.
Credits: 15
Approximate Study Time: 3 hours
To login to register for this course, click here.