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CLIA Online Course List

CLIA offers one of the largest course lists available to travel agents. These courses will better develop your skills in many categories of the travel business. Approximate Study Time are just estimated times. All courses are self paced and can be taken as fast or slow as you would like.


+ 40 Best Practices for Travel Agent Success
Description:
To create this seminar, we sifted through the hundreds of tactics, strategies and practices we recommend in all our CLIA seminars, videos and other training tools and selected what we feel are the 40 best ideas we’ve ever shared with you. Come find out what they are – and how to make them work for you.

Course Outline:
LessonTitle
1Course Introduction
220 Insightful Ideas
37 Striking Stats
413 Best Practice “Strategies for Success”
5Certification Exam




Credits: 15
Approximate Study Time:

To login to register for this course, click here.


+ Better Listening Skills For Better Business - Mini Course
Description:
Ever found yourself listening to a client and suddenly realize you have no idea what they’ve just said? Or read something and, at the end, discovered that you recall nothing? Don’t think it’s just you. It’s happening to everyone. In this essential seminar you’ll find out what behaviors you must avoid to protect your ability to concentrate and you’ll learn dozens of proven, practical strategies to reinforce your ability to recall, pay attention and really listen.

Course Outline:
LessonTitle
1Course Introduction
2Benefits of being a good listener – the WIIFM’s
3“The father of listening”
4Hearing vs. Listening
5Becoming more attentive
6Certification Exam




Credits: 10
Approximate Study Time: 90 mins

To login to register for this course, click here.


+ Building a Smart Business Plan
Description:
You can't get into shape without a good, clearly-defined exercise and eating plan. And you can't get your business into shape without a clearly-defined business plan.
In this course you'll learn the details about creating a business plan for yourself and your agency. You'll understand what a business plan is all about, why you should create one, and the detailed components of a good plan.

Course Outline:
LessonTitle
1Goals of this Course
2Pre Test
3Defining And Preparing For A Business Plan
4Attributes Of A Business Plan
5Components Of A Business Plan
6Introduction To Your Plan
7The Executive Summary
8The Marketing Plan
9The Financials
10Management
11Your Action Plan
12Appendix Of Supporting Documents
13Post Test
14Course Evaluation and Conclusion
15Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 2 hours

To login to register for this course, click here.


+ Building Client Loyalty - Mini Course
Description:
No business can grow and prosper without repeat business. This program will show you how to generate loyalty among your customers. You’ll learn how to uncover hidden client needs, apply quality service and implement 10 fundamentals to building and maintaining client loyalty.

Course Outline:
LessonTitle
1Objectives
2PreTest
3Why People Buy
4The First Five Ways to Ensure Loyalty
5Five More Ways to Ensure Loyalty
6Psychographics and Demographics
7Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 90 mins

To login to register for this course, click here.


+ Choosing Champions - 2nd Edition
Description:
Designed for agency owners and managers but also valuable to front line salespeople, this seminar shows how to survive and thrive in today’s challenging employment market. You’ll learn the best ways to get, train and keep new employees, as well as how to reward staff to keep them happy and productive.

Course Outline:
LessonTitle
1Introduction
2Pre-Test
3The "Trades" and Newspapers
4Employment Agencies
5Networking
6Travel Schools
7Internet Ads
8Five Additional Venues
9Interviewing Applicants
10Legal Issues
11Training New Employees
12Strategies For Motivating Employees
13How To Keep Effective Agents
14Summary and Post-Test
15Conclusion
16Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Clever Ways to Close the Sale - Mini Course
Description:
Everyone wants to close more sales. But how can you take your closing skills to a higher level? This CLIA seminar will clarify the mindset you need to make closing something you do for clients, not to them. And it will reveal dozens of closing strategies – some tried and true, others very much “out of the box” – that can make you a genuine close-that-sale expert.

Course Outline:
LessonTitle
1Introduction
2Understanding The Close
3Closing The Sale
4Conclusion
5Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 2

To login to register for this course, click here.


+ Creating a Cruise Marketing Plan - 2nd Edition
Description:
In this course, you'll learn the principles of designing, writing and producing a Cruise Marketing Plan. We help you formulate your very own marketing plan that will answer all the questions you may have about how to better sell travel.

Course Outline:
LessonTitle
1Introduction
2Goals of This Course
3Pre-Test
4Defining a Marketing Plan
5Step 1: Executive Summary And Mission Statement
6Step 2: Conduct Market Research
7Step 3: Determine Your Market's Attractiveness
8Step 4: Analyze Your Product's and Service's Life Cycles
9Step 5: Analyze Your Agency's Strengths, Weaknesses, Opportunities And Threats
10Step 6: Analyze Your Competitors
11Step 7: Analyze Your Customers.
12Step 8: Identify Current And Future Cooperators And Recognize Their Importance.
13Step 9: Analyze Your Products And Services
14Step 10: Develop Long-Term Goals And Objectives
15Step 11: Identify And Apply The Eight "P's" Of The Marketing Mix
16Step 12: Prepare A Promotional Plan
17Summary and Review
18Post Test
19Conclusion
20Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Cruise Vacations - An Introduction - 4th Edition
Description:
In some ways, selling cruises is a lot like selling just about anything. But in important and fundamental ways, it’s very, very different. This seminar will provide you with a comprehensive overview of the cruise product and how to sell it. You’ll learn about why people take cruises, what the cruise experience is really like, which destinations and itineraries cruise lines favor, the specialized terms the industry uses, how to successfully make a booking and just about everything else you need to become a success.

Course Outline:
LessonTitle
1Course Objectives
2Pre-Test
3Why Cruise
4Know Cruise Passengers
5Major Cruise Areas
6The Five Kinds of Itineraries
7The Cruise Ship
8Ship Inspections
9Cruise Ship Activities
10Quoting a Cruise
11What Your Clients Need to Know about Tipping
12Booking the Cruise
13The Reservation Process
14Analyzing the Cruise Brochure
15The 9 Secrets of Cruise Sales
16Common Terminology
17Summary of What We've Learned
18Review
19Post-Test
20Conclusion
21Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Cruising - The Ultimate Incentive - 2nd Edition
Description:
In this Course, you'll learn the principles of an incentive program, why incentive marketing is a viable alternative for a travel agency, how to sell an incentive program, and ways to make an incentive program successful for the customer.

Course Outline:
LessonTitle
1Objectives
2Introduction and Pre-test
3Background of Incentive Travel
4Elements of an Incentive Program
5Why Incentive Travel Programs Are Good For Your Agency
6The Challenges of Incentive Business
7The Ultimate Incentive: Cruising
8Incentive Insights
9Getting The Incentive Account
10Managing The Incentive Program
11Operating The Incentive Program
12Summary and Review
13Post-test
14Conclusion
15Appendix:
SITE's Complete List of Incentive Goals
16Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Cruising Knowing the World You Sell - 2nd Edition
Description:

In this Course, you'll learn to apply the geographic information presented to advise clients on both familiar and exotic cruise destinations. You'll become familiar with both popular, well-known destinations, and those that are not well known, more exotic, and in many cases, more appealing to certain cruise clients.

Course Outline:

LessonTitle
1 Objectives and Pre-Test
2 Introduction
3 Europe, North Africa and The Middle East
4 North America
5 Attractions Of The Caribbean
6 World Destinations
7 Africa
8 Asia, Australia, New Zealand & The South Pacific
9 South America
10 Post-Test and Conclusion
11 Reference Material
12 Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Customer Relations Management: Made Easy
Description:

CRM, or Customer Relations Management, has become an essential tool for any modern business to succeed. In this seminar you’ll learn dozens of strategies – technological and otherwise – to help you understand and profit from your customers, as well as build, reinforce and nurture the relationship you have with them.

Course Outline:

LessonTitle
1 Introduction and Goals
2 Pre Test
3 What is CRM?
4 18 Benefits of CRM
5 The Vocabulary of CRM
6 Implementing CRM
7 The 10 Guiding Principles of CRM
8 Royalty Becomes Loyalty
9 Segmenting Your Customers
10 The 10 "WOW" Principles of CRM
11 What CRM Should Provide
12 Insights Into Your CRM system
13 Post Test
14 Bibliography
15 Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Delivering Great Customer Service
Description:
Great service is the cornerstone of success for any retail business. But providing it is a challenge in today's fast-paced, high-expectation travel marketplace. In this newest online course, you'll explore the five emotional factors that drive clients' service needs, the ten standards of excellence that the best service-providers follow and the leading technologies that can support and enhance your ability to provide service.

Course Outline:
LessonTitle
1Course Objectives
2Introduction
3Pre-Test
4Service and Selling
5Pampering
6The Four Kinds of Service
77 Benefits of Great Service
8Consequences of Poor Service
9Basic Laws of Service
10The Seven Best Practices of Great Service
11Improving Your Level of Service
12Customer Service Scenarios
13Your Personal Customer Service Action Plan
14Post-Test
15Conclusion
16Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Direct Mail That Sells - 2nd Edition
Description:
Many predicted that e-marketing would make direct mail obsolete. They were wrong. In fact, direct mail is as popular as it ever was. During this seminar, you’ll learn how to apply basic writing principles, write copy that sells and create a profitable direct mail campaign. You’ll discover the six essential steps to writing anything, the seven “C”s of powerful communication, how to get and keep the reader’s attention, when and what to mail and how to track and measure the success of your direct mail campaign.

Course Outline:
LessonTitle
1Introduction
2Goals of This Course
3Pre-Test
4Improving Your Writing
5The Six Steps To Effectively Writing Anything!
6The Seven C's Of Writing That Sells
7The Nuts And Bolts Of Direct Mail
8Summary
9Post-Test
10Conclusion
11Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Effective Presentation Skills - 2nd Edition
Description:

Are there “secrets” to making a persuasive presentation? Absolutely. And in this seminar, we’re going to tell you what they are. You’ll learn how to tailor your presentation to each audience, structure your topic, prevent attention-drift, pace your delivery for maximum effect and apply dozens of other techniques, with professionalism, confidence and conviction.

Course Outline:

LessonTitle
1 Introduction
2 Pre-Test
3 Dealing With Stage Fright
4 Seven Strategies For Creating a Presentation
5 Delivering A Presentation
6 Techniques That Great Speakers Use
7 A Commitment To Making Great Presentations
8 Post-Test
9 Conclusion
10 Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Getting Connected - Advanced
Description:

This CLIA course is unique: We won't just tell you how to create a social media account and profiles. You'll be actually creating your very own fully functional Twitter, Facebook, BlogSpot and LinkedIn accounts.

Recommended Pre-requisite: Getting Connected: A Primer on Social Media Networking

Course Outline:

LessonTitle
1Course Introduction
2Facebook
3Twitter
4LinkedIn
5BlogSpot
6Conclusion
7Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time:

To login to register for this course, click here.


+ Getting Connected: A Primer on Social Media Networking
Description:

Facebook, LinkedIn, MySpace. Not too long ago, these names would have been meaningless to you. Today they represent a whole new way to communicate, network and sell. In this three-hour seminar you'll explore the strengths and weaknesses of each major social networking site and review more traditional strategies that can help support your networking efforts.

Course Outline:

LessonTitle
1 Objectives of the Course
2 Your Social Media Aptitude
3 Pre-Test
4 Social Media Networking: Terms and Timeline
5 10 Strengths of Social Media as a Travel Agent Tool
6 Five Challenges of Using Social Media
7 Social Media Sites You'll Want to Use
8 Helpful Reference Sites
9 Social Media Etiquette
10 Measuring Results
11 Putting it Together: 15 Social Media Best Practices
12 Post-Test
13 Conclusion
14 Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time:

To login to register for this course, click here.


+ Group Sales: Made Easy - 2nd Edition
Description:
Groups Sales Made Easy will teach you how to plan, operate, and profit from cruise group departures. In this course, you'll develop a deeper understanding of the group travel industry and learn how to sell and market to groups in order to expand your customer base and increase your profits

Course Outline:
LessonTitle
1Objectives of the Course
2Pre-Test
3Why Sell Cruise Groups?
4Learning Cruise Groups Lingo
5Identifying Client Types
6Understanding Types of Groups
7Learning About Group Motivators
8Finding Group Customers
9Working with Cruise Lines - Key Questions to Ask
10The 18 Steps of the Groups Process
11Post-Test
12Conclusion
13Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Local Public Relations Techniques - 2nd Edition
Description:
Wouldn’t it be great if you could promote yourself and/or your business without spending a cent? It can be done. And the way to do it is through public relations. In this seminar, you’ll discover dozens of very low- or no-cost public relations techniques that will generate publicity, establish your expertise and build your business and success.

Course Outline:
LessonTitle
1Objectives and Pre-Test
2Key Terms in Public Relations
3Marketing Plans
4Advertising and Print PR
5Creating A Public Relations Plan
6Creating a Press Release
7Achieving Celebrity Status
8Basic Visibility Validators
910 Special Promotional Ideas
1010 More Special Promotional Ideas
11Rules of Public Relations and Summary
12Post-Test and Conclusion
13Additional Resources
14Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Managing Your Time Effectively - 2nd Edition
Description:

In this Course, you'll learn to better manage your time throughout the workday, and to maximize your efficiency at selling cruises and all other travel products. You'll be able to accomplish more because you'll be better organized and resourceful. You'll also be able to carry these principles over to your personal life.

Course Outline:

LessonTitle
1 Introduction
2 Pre-Test
3 Communicate Well
4 Time-Manage Your Selling
5 Serve Efficienctly
6 Prioritize
7 Overcome Procrastination
8 Set Solid Goals
9 Delegate
10 Solve Problems Before They Occur
11 Close Off Time Drains
12 Do Efficient Research!
13 Post-Test
14 Conclusion
15 Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Marketing Your Agency On The Internet
Description:
In this course, you'll learn the marketing principles that are important to your online success. We'll introduce you to the 12 E-Strategies that can assure that success. We'll show you how to tailor and optimize your existing website for better exposure in the top search engines. Last but not least, we'll take you through real-life examples that illustrate ways to effectively use the Internet to drive traffic to your site.

Course Outline:
LessonTitle
1Objectives and Pre-Test
2Review of Marketing
3The 12 E-Strategies of Marketing On The Internet
4Getting People To Your Site
5Email
6Search engines
7Internet Tips and Tricks
8Featuring Cruises on Your Website
9Conclusion and Post-test
10Bibliography
11Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Negotiating to Win - 2nd Edition
Description:
In this Course, you'll learn the principles of negotiating as used by every successful negotiator. Webster's Unabridged Dictionary defines "negotiate" like this:
Negotiate: "to deal or bargain with another or others."
That's pretty general, isn't it? In this course, we give you a much more precise definition and show you how to do it.

Course Outline:
LessonTitle
1Negotiating Pre-Test
2What Is Negotiation?
3The Questions of Negotiation
4Negotiator Types
5Step Number 1: Set Realistic Goals
6Step Number 2: Preparing To Negotiate
7Step Number 3: Opening The Negotiation
8Step Number 4: Using Good Communication Skills
9Step Number 5: Common Negotiating Tactics
10Step Number 6: Closing The Negotiation
11The Personality Pluses
12Polishing Your Personality Tendencies
13Fine Tuning Your Negotiation Skills
14Negotiating With Clients
15Summary and Review
16Post-Test
17Conclusion
18Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Personal Branding - Mini Course
Description:
Branding. It was a word once used only to describe soaps, sports cars and paint – but not people. Boy, has that ever changed. Personal branding has become a hot topic. In this seminar, you’ll learn dozens of ways to become THE travel agent people know about, want to do business with and trust.

Course Outline:
LessonTitle
1Welcome to Personal Branding
2What is Personal Branding?
3Personal Branding is Not New
4Brand Definition
5Kinds of Personal Brands
6Building your Brand Equity
7Your Action Plan for Building Brand Equity
8Certification Exam




Credits: 10
Approximate Study Time: 90 min

To login to register for this course, click here.


+ Power Selling Techniques - 4th Edition
Description:
This seminar focuses on methods to boost cruise sales. Implement the "forgotten" steps of sales that can have a huge effect on your closure rate, apply super skills that can make your job easier and produce remarkable results, and become a superstar salesperson.

Course Outline:
LessonTitle
1Introduction to Power Selling
2Pre-Test
3The Five Forgotten Steps Of Sales
4Super Skill #1: Turn Price Shoppers Into Buyers
5Super Skill #2: Handling Stalls
6Super Skill #3: Establishing Value
7Super Skill #4: Listen Carefully
8Super Skill #5: Mirroring
9Super Skill #6: Using Power Words
10Super Skill #7: Converting Land-Based Vacationers Into Cruise Vacationers
11Super Skill #8: Recognizing Closing Signals
12Review & Summary
13Post Test
14Conclusion and Commitment
15Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Principles of Professional Selling - 4th Edition
Description:
Practical sales techniques that will help you qualify cruise prospects, overcome objections, and close the deal. Learn how to open a conversation, how to overcome objections, and how to close professionally and effectively. All sales agents should know the skills taught in this course.

Course Outline:
LessonTitle
1Goals of this Course
2Pre-Test
3The Five Building Blocks of Selling
4Opening the Sale
5Qualifying
6Recommending
7Overcoming Barriers
8Closing the Sale
9Selling to Experiences Cruisers
10Selling Cruises Via Telephone/Email
11Summary and Review
12Post Test
13Conclusion
14Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Professional Selling Skills - Mini Course
Description:
Want to sharpen your sales skills? This seminar will enable you to do just that. You’ll learn the most effective ways to implement the five essential steps of the sale, qualify a client, overcome the most common barriers to the cruise sale, add value to every sale and employ strategies to get and keep the business.

Course Outline:
LessonTitle
1Introduction
2PreTest
3The Five Building Blocks Of Sales
4Conclusion
5Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 90 mins

To login to register for this course, click here.


+ Relationship Management - Mini Course
Description:
Success at selling travel is more than a series of impersonal routines. Increasingly, it has more to do with the one-on-one relationships you create with your clients. CRM (Customer Relations Management), has made it even more feasible. In this seminar, you’ll discover the 18 ways CRM can benefit your sales, service and marketing efforts. You’ll find out how to extract valuable data, insights and trends from your database. You’ll also learn what stages you must follow to implement a CRM system and how to use CRM to enhance that all-important asset: customer loyalty.

Course Outline:
LessonTitle
1Introduction
2PreTest
3What is CRM
4Benefits of CRM
5The 7 Guiding Principles of CRM
6What CRM should Provide
7Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 90 mins

To login to register for this course, click here.


+ Selling Successfully Across Cultures - Mini Course
Description:
They may be your clients, your colleagues or your suppliers – and they grew up in an entirely different culture from yours. In this global village we live in, your ability to work with people from different cultural backgrounds has become a clear-cut asset and a highly sought-after skill. In this 90-minute seminar you’ll explore the subtle, fascinating and often surprising values, behaviors and practices that loom large in any cross-cultural situation and, once you become aware of them, will give you an edge in our multicultural workplace.

Course Outline:
LessonTitle
1Introduction
27 Benefits of Cross-Cultural Awareness
3The 7 Principles of Successfully Selling Across Cultures
4Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 2

To login to register for this course, click here.


+ Selling to Special Interests / Niche Markets - 2nd Edition
Description:

In this Course, you'll learn the definition of "Special Interests," or "Niches," and why these markets have great potential for travel agency marketing. You'll learn how to sell to lifestyle and lifestage niches and ways to make this marketplace successful for you.

Course Outline:

LessonTitle
1 Objectives of this Course
2 Pre-Test
3 Introduction to the Niche Marketplace
4 Benefits Of Being A Niche Specialist
5 What Are Niches?
6 Specialty Cruise Vessels
7 The Five Main Niches
8 Lifestage Niches
9 Summary
10 Post-Test
11 Conclusion
12 Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Special Interest Marketing - Mini Course
Description:
Most of us know how to sell to that mass-market client, but what about customers with highly specialized interests? Is there a place in cruising for them? In this interactive seminar you’ll learn dozens of strategies to help you reach and satisfy niche clients. You’ll learn how both mainstream and specialized cruise products can satisfy their specialized needs.

Course Outline:
LessonTitle
1Introduction
2PreTest
3Definitions
4Five Kinds of Specialty Cruise Vessels
5The Five Main Niches
6Psychographics and Demographics
7Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 90 mins

To login to register for this course, click here.


+ Specialty Cruising
Description:
Niche, small ship, special interest – no matter what label you use, this once-minor segment of the cruise industry has become a

Course Outline:
LessonTitle
1Introduction to Specialty Cruising Pre-Test
2Why Sell Specialty Cruises?
3Categories of Specialty Cruises
4Ways in Which Specialty Cruises are Unique
5Profiles of Specialty Cruisers
6Best-Odds Clients for Specialty Cruises
7Detailing the 7 Types of Specialty Cruises
8Specialty Cruising Geography
9The 7 Secrets of Selling Specialty Ship Sailing
10Post Test
11Conclusion


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Travel For All
Description:
How to Find, Sell and Market Accessible Travel

Like everyone, travelers with physical & developmental challenges want to experience new places, do interesting things, share their experiences with new friends and, yes, enjoy a cruise. And you can enable them to do exactly that.

In this seminar you’ll discover how to meet the special needs of these travelers, diminish the barriers that may get in their way and create for them a fully accessible and satisfying vacation experience.

Course Outline:
LessonTitle
1Introduction
2Introduction to Travel For All
3Understanding The Disability Market
4The 10 Categories Of Disabilities
5Why Cruising Appeals To Someone With A Disability
6Words With Special Appeal
712 Etiquette Guidelines For Communicating With Clients With A Disability
8Marketing To People With A Disability
9Equipment And Facilities That Improve Accessibility
10Marketing And Sales Tips For Selling To People With A Disability
11Post Test
12Certification Exam




Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Understanding Groups - Mini Course
Description:
This program demonstrates how to develop group business as a profit center. You’ll learn proven strategies to identify groups, define their characteristics, tap sources for lead development, tailor your product to the group’s needs, work with group leaders and close the sale.

Course Outline:
LessonTitle
1PreTest
2Why Sell to Groups
3Groups Terminology
4Find Your Group
5Certification Exam


By completing these courses, you'll earn 10 Credit Units each toward your Cruise Counsellor Certification.

Credits: 10
Approximate Study Time: 90 mins

To login to register for this course, click here.


+ Understanding the Luxury Marketplace
Description:
This course is a requirement for the LCS Designation and is only available online.

Throughout this course we will be reviewing the various ways that you can cater to the luxury market. Successful completion of this course will provide you with the necessary tools needed to reach out to a high end clientele. Catering to the luxury market will increase the amount of business and commission you make.

Course Outline:
LessonTitle
1Course Objectives
2Pre-Test
3Why Sell Luxury Travel?
4Understanding the Luxury Buyer
5Finding Luxury Buyers
6Your Luxury Professional Image
7Marketing to Luxury Buyers
8Selling to the Affluent
9Keeping Your Customers Loyal to You
10Summary and Review
11Post-Test
12Conclusion
13Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Vacaciones en Crucero - Introducción Cruise Vacations - An Introduction - 3rd Edition - Spanish Version
Description:
Ahora disponible en Español! Este curso le enseñará, las estrategias para un asesor, estrategias que aumentan las ventas de cruceros en todas las categorías. Imprime "Registration" arriba para registrarse ahora.

Course Outline:
LECCIÓNTÍTULO
1Objetivos del Curso
2Examen Previo
3Porqué un Crucero?
4Conocer los Pasajeros de Cruceros
5Áreas Principales de Cruceros
6Los Cinco Tipos de Itinerarios
7El Barco de Crucero
8Inspecciones del Barco
9Actividades en el Barco de Crucero
10Cotizar un Crucero
11Lo que sus Clientes Necesitan Saber Acerca de las Propinas
12Reservar un Crucero
13El Proceso de Reservación
14Analizar el Folleto de Cruceros
15Los 9 Secretos de Ventas de Cruceros
16Terminología Común
17Resumen de lo que Hemos Aprendido
18Repaso
19Examen Posterior
20Conclusión




Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


+ Who Are You? An Exploration Of Your Abilities, Skills And Strengths.
Description:
We're taught as travel agents to suppress our personal likes and dislikes in favor of the client's, to not use I, me, my, mine...
Not easy
But in this course, we're going to turn that upside-down. This is a unique CLIA course. It is all about you.

Course Outline:
LessonTitle
1Introduction and Objectives of the Course
2How Organized are You?
3Body Rhythms
4Multi-Tasking
5Communication
6The Romance Factor
7Coach or Player?
8Risk Tolerance
9Sales IQ and Surprise Quiz
10Customer Service
11Technology
12Geography
13Conclusion
13Certification Exam


By completing these courses, you'll earn 15 Credit Units each toward your Cruise Counsellor Certification.

Credits: 15
Approximate Study Time: 3 hours

To login to register for this course, click here.


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